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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jerome cruz

September 4, 2026

5  out of  5
rating by jerome cruz
"Very good people"
We responded:
"Jerome, thank you for the great review!"
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Kevin Colon

September 3, 2026

5  out of  5
rating by Kevin Colon
"Janna was amazing!!!"
We responded:
"Kevin, thank you for the 5 stars! I'm happy to hear you had a great experience with our office. Let us know if we can help with anything else!"
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Alex Kerwin

September 2, 2026

5  out of  5
rating by Alex Kerwin
"John & Scott have been helpful for 10+ years with auto / home / life insurance etc. Easy to sign up with them, change policies, never had an issue."
We responded:
"Alex, thank you for taking the time to leave us a review! I'm glad to hear that we have been able to assist you with your insurance needs over the years. It's great to know that signing up and making changes have been easy for you. We're always here if you need anything else!"
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Jessica Roman

September 1, 2026

5  out of  5
rating by Jessica Roman
"I called asking for assistance because I need help with my payment. I had an emergency with my health a few weeks ago and I was behind on my bills. Iris responded my call and she helped me and guide me to get the best option for my situation. Before the call I was very stressed but after I spoke with Iris I’m feeling relieved! Thank you Iris!"
We responded:
"Hey, Jessica! Thank you for sharing how Iris supported you during such a stressful time. We appreciate hearing that she listened carefully, explained your options clearly, and helped you feel more at ease with your health and auto insurance!"
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Troy Biles

September 1, 2026

5  out of  5
rating by Troy Biles
"Iris and the team seemed to always a good job, taking care of us. So far, State Farm has been there for me for a while and the quotes have always been a good price"
We responded:
"Thank you, Troy! I'm glad to hear that our team has been taking good care of you. It's wonderful to know that you've found our quotes to be reasonably priced. We appreciate your continued support. Let us know if we can help with anything else!"
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Michelle Moon

August 31, 2026

5  out of  5
rating by Michelle Moon
"I've been with this office for a long time and always received great service. Iris spent a while helping me find the best balance between the coverage we were looking for at a reasonable price and making sure all the discounts we qualified for were applied. With all of the prices heading in the upward direction it was nice to have someone helping me walk the line between what we want and what we need."
We responded:
"Michelle, thank you for taking the time to leave us a review! I'm happy to hear that Iris was able to assist you in finding the right coverage while keeping costs in check. It's important to us that you feel supported, especially when prices are rising. We're always here to help if anything comes up!"
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Carolina Benito

August 29, 2026

1  out of  5
rating by Carolina Benito
"Awful service, won't return calls and are just a complete waste of time

The reply below is so out of touch that it reinforces my original statement. I called on Monday and was told an e-mail would be sent to Iris who would call me back, today I still hadn't received a call. I called and was promised a call back, 3 hours later, still no call.

Instead of having her call and explain the policy, I had to wait and call back a third time where the person who answered still didn't transfer me but instead gave me attitude and told me you can't help me, with no explanation until I asked for one.

My review has nothing to do with the outcome, that was never part of it, you decided to come and share that. My review clearly states that I received awful service and that you wasted my time. Funny how that is not part of your response but instead you are so unprofessional that you are sharing the contents of a private call. It's a great look for you.

Had you not wasted my time this entire week and just been upfront, I would've solved my problem and moved on, but you chose to avoid it. Again, extremely professional of you and just a reinforcement of the above, original review."
We responded:
"Thank you for sharing your feedback. We’re sorry you were disappointed with your experience. While you are not currently a customer of our agency, our team did make an effort to assist you and discuss the options that may be available.

Because you already have an established relationship with another State Farm agent, there are certain matters that are best handled directly through your current agent. Additionally, when we determined that we were unable to offer coverage for your home based on current underwriting guidelines, our team attempted to provide alternative resources and broker options that might be able to assist you.

We understand that this was not the outcome you were hoping for. Our team always strives to be helpful and respectful, even when we are unable to personally provide the coverage or solution someone is seeking. We wish you the best in finding the coverage that meets your needs."
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Scott Mason

August 17, 2026

5  out of  5
rating by Scott Mason
"Our agent Rob was extremely helpful! Very knowledgeable about multiple types of insurance and helped me save a lot of money by switching to State Farm."
We responded:
"Scott, thank you for taking the time to leave us a review! I'm happy to hear that Robert was able to assist you with your insurance needs and help you save money. We're glad to have you with State Farm. Let us know if we can help with anything else!"
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Donald Kales

August 12, 2026

5  out of  5
rating by Donald Kales
"Iris was a great sales person, I would recommend her to my friends and family"
We responded:
"Thank you, Donald! I'm glad to hear that Iris provided you with such a positive experience. We appreciate your recommendation and are here if you or your loved ones need anything. Thanks for choosing us!"
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Ed Neller

August 7, 2026

1  out of  5
rating by Ed Neller
"★☆☆☆☆

I am extremely disappointed that I have been unable to obtain assistance with historical records from a policy that originated through this office. I was a State Farm customer for many years and maintained continuous auto coverage while moving from Florida to Texas and later Mississippi.

I am currently trying to resolve an insurance record issue involving my 2019 state transfer, and I need documentation showing my policy history. Unfortunately, I have not been able to obtain the records needed to verify my coverage history.

I understand that policies and offices change over time, but customers should have a clear path to access their own historical insurance records when those records are needed to resolve serious issues.

After years of being a paying customer, I expected better support from State Farm."
We responded:
"Thank you for sharing this, and I’m truly sorry you’ve had difficulty getting the historical records you need. I understand how important proof of prior coverage can be when resolving an insurance record issue and I want to help.

For clarity, I don’t show any interaction with my office since you left us in 2019. I also tried calling using the number we have on file, but it’s currently showing as out of service. I sent an email to you as well but would ask you to call my office directly so we can assist you.

Once I know what time period you are looking for, I can assist with getting you to the correct department that can help you with what you need.

You can also contact State Farm Customer Care directly at 1-800-782-8332.
"
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Wanda Hernandez

July 14, 2026

5  out of  5
rating by Wanda Hernandez
"Jose Melendez helped me set up my car insurance. Super easy."
We responded:
"Wanda, thank you for taking the time to leave us a review! I'm glad to hear that setting up your insurance was super easy. We're here to make things as simple as possible for you. Feel free to reach out if you need anything else!"
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Mandy Gray

June 4, 2026

5  out of  5
rating by Mandy Gray
"Iris was amazing! I have never signed up for rental insurance before and she was so kind in answering all of my questions. It was such a pleasure speaking to someone who cared about customer service. She helped me get the perfect plan and I’m so glad I decided to go with State Farm!"
We responded:
"Thank you, Mandy! I'm really happy to hear that Iris made your experience with us so positive and helped you find the right insurance plan. We take pride in providing excellent customer service, and it's great to know Iris delivered just that. We're glad you chose us! Feel free to reach out if you need anything else!"
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Francheska J

April 20, 2026

1  out of  5
rating by Francheska J
"I talked to Hannah (who was very rude and unprofessional) because I saw a charge on my account that I did not understand. She gave me a generic explanation that didn’t make sense to me. I told her I didn’t understand it and wanted a better explanation. She said those are the charges and there’s nothing she can do. She told me that if I don’t like it I can shop around for another insurance, and that’s exactly what I did!"
We responded:
"Thank you for your feedback, Francheska. I am sorry to hear about your experience and any frustration it caused. My team strives to provide clear and helpful explanations regarding account charges, especially when changes are made. It’s unfortunate that we were unable to fully address your questions during your call with Hannah.

Please know that charges on your account reflect the adjustments you made, and while our team aims to assist as much as possible, at times the system is tricky to follow, even for us. We always want to ensure our customers feel heard and supported, so if you would be open to it, I would welcome the opportunity to review your account together and clarify any remaining questions.

Thank you for giving us the chance to serve you, and we wish you the best with your insurance needs."
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Simonetta Facciponti

March 27, 2026

5  out of  5
rating by Simonetta Facciponti
"All the agents are very kind and professional
People with knowledge and skills
Thank you for everything"
We responded:
"Simonetta, thank you for your wonderful feedback! I'm happy to know that our team's kindness and professionalism made a positive impact. We appreciate your trust and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
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Angeline Keyes

March 25, 2026

5  out of  5
rating by Angeline Keyes
"I would like to let State Farm know that Scott is an excellent agent. He was a great help to me when my husband was in an accident. I don’t know what I would have done without him!! Very knowledgeable and very professional and very pleasant!!"
We responded:
"Thank you for your review, Angeline! I'm so happy to hear that Scott was able to assist you during such a challenging time. His professionalism and knowledge are truly valued by our office. If you ever need anything else, feel free to reach out!"
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stephen wills

March 10, 2026

5  out of  5
rating by stephen wills
"I've been with state farm for 38 years. Always responsive and great service."
We responded:
"Stephen, thank you for your incredible loyalty over the past 38 years! I'm happy to know that you've consistently received responsive and great service. If there's anything else we can assist you with, just let us know!"
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Carolyn Straughn

March 4, 2026

5  out of  5
rating by Carolyn Straughn
"Iris was very professional and very friendly. Explained everything to understand. We communicated as though we were close friends, I like that. She cares about her clients."
We responded:
"Thank you, Carolyn! I'm happy to hear about your positive experience with Iris. She truly values building strong relationships and ensuring everything is clear and understandable. If you have any more questions or need assistance, feel free to reach out anytime!"
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sarah young

January 28, 2026

5  out of  5
rating by sarah young
"Excellent customer service Iris is the best agent I have ever had
Thank you :) iris is the best I ever had
You saved my life just form you being youyou ever no idea what you have for for me and my family"
We responded:
"Sarah, thank you so much for your kind words! I'm really glad to hear that you had such a positive experience with our customer service. It's wonderful to know that you consider me the best agent you've ever had. If you ever need anything in the future, don't hesitate to reach out. Thanks again!"
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Luis Gimenez

January 23, 2026

5  out of  5
rating by Luis Gimenez
"I gave this agency a shot after years of them reaching out, and I’m so glad I finally did. I was looking to trade in my 2022 Model 3 Performance for a brand new 2026 Model Y Performance, but insurance costs in Florida were my biggest blocker. I had a specific financial goal: I needed to save exactly $100/month off my previous premium to make the new car deal work.

Rob didn't just get close; he hit the number exactly. He navigated the complexities of insuring a high-performance EV without forcing me into one of those intrusive tracking apps. He even handled the binder with Capital One directly so I didn't have to stress on delivery day. Rob operates with the efficiency and expertise of an owner, he is absolutely ready to run his own office. If you drive a Tesla in Orlando, ask for Rob."
We responded:
"Thank you, Luis! I'm happy to hear that Rob was able to meet your financial goal and make the transition to your new policy smooth. It's great to know he provided such efficient and expert service. We appreciate your trust and are here for any future insurance needs. Let us know if there's anything else we can assist with!"
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richard bender

January 22, 2026

5  out of  5
rating by richard bender
"I have been with John Psomas State Farm Agency for over 5 years. In all honesty, no other insurance company compares to the level of service, responsiveness, and personalized expierence that I have received from his office and team. Shout-out to Iris, Hanna, Rob, and Chris. You are all amazing. I highly recommend."
We responded:
"Thank you, Richard, for your wonderful feedback! I'm glad to hear that our team, including Iris, Hanna, and Rob, has provided you with exceptional service and a personalized experience over the years. Your recommendation means a lot to us. If you ever need anything, feel free to reach out!"
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Haven

January 6, 2026

5  out of  5
rating by Haven
"Highly recommended- extra”ordinary” exceptional customer service from Rep Ins Agent Ms. Iris Huskey. The process was seamless, all questions thoroughly answered and best part …. the “SAVINGS” from previous carrier. I am super HAPPY to be a “great neighbor” w/STATE FARM. Appreciate it!!!⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Haven, for your fantastic review! I'm delighted to hear that Iris provided you with exceptional service and that you're enjoying the benefits of being with State Farm. We're grateful to have you as part of our community. If you ever need anything else, feel free to reach out!"
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Lia De La Torre

December 5, 2025

5  out of  5
rating by Lia De La Torre
"Hanna has been so helpful when it comes to explaining my coverage options and the best savings for me. She has truly made this experience fast and so simple. Thank you Hanna!!!!!"
We responded:
"Thank you, Lia! I'm happy to hear that Hanna was able to assist you with your coverage options and savings. We strive to make your experience as smooth and straightforward as possible. If you have any more questions or need further assistance, feel free to reach out!"
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Marcus Ethan Frazier

November 5, 2025

5  out of  5
rating by Marcus Ethan Frazier
"Rob with John Psomas' agency recently helped me switch my out-of-state policies to Florida. He was quick to respond to any of my questions with detailed answers, and he took the time to walk me through everything and make sure I understood my policies to ensure I was getting the coverage I needed. I found him to be professional and personable, and would highly recommend Rob and the John Psomas team."
We responded:
"Hey Marcus! Rob will be so pleased to know he made your move to Florida easier and helped you feel confident about your auto and renter’s insurance coverage. He takes great care in making sure everything is clear and handled with attention. Your recommendation means a lot to our whole team."
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Robyn Coyne

November 4, 2025

5  out of  5
rating by Robyn Coyne
"I just moved to Orlando and got connected with John’s agency super quickly. Iris helped me out so much with getting things switched over and set up as well as what steps I need to take to get my car registered. If you are looking for a car or renters insurance agent look no further and ask for Iris!"
We responded:
"Thank you, Robyn! I'm happy to hear that Iris was able to assist you with your insurance needs and make your transition to Orlando smoother. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
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Dexter Kepler

November 3, 2025

5  out of  5
rating by Dexter Kepler
"Rob Connelly is exceptional! He provides invaluable assistance and takes the time to thoroughly explain everything, ensuring you understand every detail. He is the key to securing the best coverage at the best price. Based on my experience, he is unparalleled in his field, and he successfully reduced my premium significantly."
We responded:
"Thank you, Dexter! I'm happy to hear about your positive experience with Rob. It's great to know he was able to assist you effectively and help reduce your premium. We’re committed to providing exceptional service and are always here to help with any future needs. Let us know if there's anything else we can do for you!"